Return Policy (In Store Purchases):
All returns must be made within 30 daysof the original purchase date and are redeemable forSTORE CREDITor EXCHANGE ONLYwith original receipt. All sales are final on sale, reduced, and seasonal merchandise.
Return Policy (Online Orders):
We make every effort to ensure that you are pleased with the merchandise that you purchase from Petcetera. If there is a problem with your merchandise, call or email us and we will work to correct the issue. Merchandise is returnable within 30 days with original receipt for exchangeor store creditas long as it is in an unused and undamaged condition upon return. Sales and seasonal items are final sale, and will not be accepted for returns. Please contact our store before returning any merchandise.
Shipping and handling fees are not refundable. Customer is responsible for postage on items returned for exchange or store credit.