Petcetera NOLA Pet Salon Policies

Petcetera NOLA Grooming Salon Policies

Arrival and Departure

For the safety of your pet and others, all dogs must be on a leash when entering and exiting the salon. Cats must be secured in a carrier for safe transport to and from the salon.

Appointments

We recommend maintaining a regular grooming schedule for your pet. Routine grooming by a professional groomer promotes healthy skin and coat and may allow for the early detection of physical or behavioral changes. Any concerns observed during grooming will be documented, and we may recommend consulting your veterinarian.

Groomers are not permitted to diagnose medical conditions or provide medical treatment plans.

Appointments are generally scheduled between 8:00 a.m. and 3:00 p.m. Later appointments may occasionally be available, but any appointment after 3:30 p.m. must be confirmed directly with the groomer.

The grooming process typically takes two to three hours for most pets. Matting, behavioral concerns, coat condition, or other circumstances may require additional time.

No-Show and Cancellation Policy

If you do not arrive for your scheduled appointment, the groomer will attempt to contact you and, when possible, make arrangements for a later appointment that day.

Failure to cancel or reschedule at least 24 hours before your appointment will result in a $10 no-show fee being added to your account. This fee will be applied to your next purchase or service.

This policy applies only to basic services and specialty services for which no deposit was required or paid at booking. Services requiring a deposit are subject to the cancellation terms stated in the service description.

Boarding Fee

Due to limited space, a boarding fee of $20 per hour will be added to the cost of grooming if your pet is not picked up within 90 minutes of your being notified that they are ready.

Severe Matting and Pelt Removal

Severe matting can hide skin irritation, sores, bruising, cuts, or other medical concerns. Mat burns and other conditions may become visible only after the matted coat has been removed. These conditions are caused by the severity of the matting and are not necessarily the result of carelessness by the groomer.

We will inspect your pet at check-in and again during bathing and grooming. Your groomer will notify you of any concerns discovered during these inspections.

If a cut or other injury occurs during the grooming process, we will notify you and provide appropriate care instructions. Petcetera NOLA is not responsible for injuries or veterinary expenses resulting from the condition or severity of a pet’s pre-existing matting. These expenses are the responsibility of the pet’s owner or guardian.

Injuries and Emergencies

Although every reasonable precaution is taken, cuts, nicks, clipper irritation, or other injuries may occur during grooming. Some pets may be more difficult to handle because of stress, movement, aggression, age, health conditions, or sensitivity.

If an injury caused by apparent negligence occurs, Petcetera NOLA staff will immediately stop the grooming process, contact the pet’s owner or guardian, and, when necessary, seek treatment from the nearest available veterinary clinic or animal hospital.

Vaccination Requirements

For everyone’s safety, all pets visiting the salon must be under veterinary care and current on required vaccinations. All dogs receiving grooming or bathing services must have current Rabies and Bordetella vaccinations.

We strongly recommend that pets also remain current on all veterinarian-recommended vaccinations, including Distemper and Parvovirus.

Rabies

Rabies is a deadly viral disease typically transmitted through bites. A current Rabies vaccination is required by Louisiana law.

Distemper

Distemper is a highly contagious viral illness with no known cure. It can spread through direct or indirect contact with an infected animal.

Parvovirus

Parvovirus is a highly contagious and persistent viral disease. It is commonly spread through oral contact with infected feces or contaminated surfaces.

Bordetella

Bordetella, commonly associated with kennel cough, is a contagious respiratory illness that can spread among dogs kept near one another.

Owner or Guardian Permissions

By leaving a pet in the care of Petcetera NOLA, the owner or guardian grants the following permissions:

1. Petcetera NOLA and its staff may verify vaccination and veterinary information. In an emergency, staff may seek medical attention for the pet through a local veterinary clinic or animal hospital.
2. Petcetera NOLA and its staff may perform grooming services within their professional experience and abilities. If a pet is excessively stressed, aggressive, reactive, or unable to tolerate grooming because of a physical, behavioral, mental, or emotional limitation, the service may be stopped. The owner or guardian will be contacted to pick up the pet, and there will be no charge for the unfinished service.
3. Petcetera NOLA and its staff may photograph the pet during the grooming process. These photographs may be used on the Petcetera NOLA website, Facebook, Google, or other social media platforms.

Acceptance of Policies

By leaving a pet in the care of Petcetera NOLA and its staff, the owner or guardian confirms that they have read, understood, and accepted all salon policies.

Thank you for your continued support and patronage.

The Petcetera NOLA Crew