Grooming services are available Monday through Thursday and Saturday.
Service Levels
We offer two levels of service:
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Basic Services: No deposit required
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Specialty Services: Deposit required at the time of booking
Because specialty services require additional time, a deposit is required to reserve your appointment. To cancel or reschedule, you must notify us at least 24 hours in advance by calling 504-269-8711 or using the link provided at the bottom of your booking confirmation email.
If you do not cancel or reschedule at least 24 hours in advance, your deposit will be forfeited.
Arrival Policy
Please arrive on time or a few minutes early for your appointment. If you arrive more than 30 minutes late, the groomer may be unable to accommodate your pet, and your appointment may need to be rescheduled.
Important Booking Instructions
- Select the type of grooming or bath service you would like.
- When booking services for more than one pet, select a separate service and appointment time for each pet.
- Add-on services are available on each service’s booking page. Please select all add-ons you would like included. If you are unsure, speak with your groomer when dropping off your pet. We will be happy to add or remove services at that time.
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You must complete the checkout process to finalize your booking. If your selected service does not require a deposit, your checkout total will be $0.00. If you do not complete checkout, your appointment will not be scheduled in our system.
Vaccination Requirements
Proof of current vaccinations must be provided on veterinary letterhead before any grooming services can be performed.
A current rabies vaccination is required. If your pet is not currently vaccinated against rabies, the groomer will be unable to provide services.
You may bring your pet’s vaccination records to the appointment or email a copy to Info@petceteranola.com.
Cats must have current feline distemper and rabies vaccinations.
Appointments for Multiple Cats
When booking services for more than one cat, select a separate service and appointment time for each cat.
Whenever possible, we schedule cats from the same household with the same groomer. In most cases, all cats from the same household may be dropped off together, regardless of their individual appointment times.
Our staff may adjust the grooming schedule to help accommodate this arrangement, but any adjustment will not affect your scheduled drop-off time. Please contact the store if you have any questions.
No-Show Policy
If you do not arrive for your appointment, the groomer will attempt to contact you to determine whether same-day accommodations are available.
Failure to cancel or reschedule at least 24 hours in advance will result in a $10 no-show fee being added to your account and applied to your next purchase.
Services requiring a deposit are excluded from the $10 no-show fee policy. Deposits for these appointments will be forfeited according to the cancellation policy above.
Boarding Fee
Due to limited space, a boarding fee of $20 per hour will be added to the cost of grooming if your pet is not picked up within 90 minutes of being notified that they are ready.
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